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Creating, modifying, and tracking your orders.

How to place an order?

To place an order via our online store, please follow the instructions below:. If you experience any difficulties, please create a support ticket, here.

How to track and trace my order?

Need help with tracking and tracing an order from our online store? Please see the steps below:. What is my "Waybill Number"?. Your waybill number is the “PNJ” number found in the tracking email sent upon dispatch of your order. If you have not recei

How long does delivery take to get my order?

Order processing:. Orders are generally processed, packed, and dispatched the same day if the order is placed, confirmed, and paid for before 2 pm (working days only). Orders placed after 2 pm or on weekends & public holidays are only processed or co

Where is my order & why has it not arrived yet?

Please visit the track and trace page for more information on where your parcel is. Here you will find updates as to the whereabouts of your parcel and contact information to get in touch with the relevant courier company to assist with delivery/trac

I received the wrong order or items?

As much as we hate this, it does happen sometimes where an order can get mixed up or even items within an order. If you are unlucky enough to have this happen to you. Don’t worry at all, just open a support ticket, here, with the following informatio

Can i change or modify my order?

Unfortunately, you can not modify or change your orders once it has been placed. Our fulfillment warehouse and agent automate the order management process with strict procedures in place to ensure a streamlined operation and quick turnaround time fro