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PrimeSelf

We offer all first-time customers 10% off their first order with us, when ordering over R500.00

As soon as you sign up for our newsletter, from either 
1) The Signup popup on the website or 
2) The newsletters signup field in the footer of the website, you should receive a welcome email that includes a unique discount code. 

This discount code should then be applied to the provided discount/voucher field at the checkout by copying and pasting it in.
-If you haven't received it yet, please have a look in your spam/junk box as they may be pushed there in some cases.

*This is an automated response, if you still need assistance, please use the options below to reach out and create a support ticket where a team member can get back to you via email.

Where can I get a discount?

Orders are generally processed, packed, and dispatched the same day if the order is placed, confirmed, and paid for before 2 pm (working days only). 

Orders placed after 2 pm or on weekends & public holidays are only processed or collected the next working day. 

Once your order is packed and handed over to the couriers, you will receive an email notification with tracking information to track and trace your parcel. You will also receive your tracking number that starts with PNJ*****

Delivery Time: 
Johannesburg: Orders take between 1-3 working days to arrive, depending on your location. 
CPT & KZN: Orders take between 2-3 working days to arrive, depending on your location. 
Rest of South Africa: Orders take between 3-7 working days to arrive, depending on your location. 
Costs: 
Rates and costs are calculated at checkout based on your location and order size. However, ALL orders qualify for FREE shipping on orders over the value of R500.00.

Costs range between R59-129 based on your location and order size.

*This is an automated response, if you still need assistance, please use the options below to reach out and create a support ticket where a team member can get back to you via email.

How long does shipping take/cost?

Unfortunately from time to time, we are out of stock of certain products. To make notifying you as easy as possible, we have included a field where you can enter your email address when a specific product is out of stock! This will notify you immediately when it is back in stock and available to purchase. 

Simply go to the specific product page, enter your email address in the "Email me when available" field, and viola!

*This is an automated response, if you still need assistance, please use the options below to reach out and create a support ticket where a team member can get back to you via email.

Out of stock products?

We pride ourselves on using branded, patented, and premium ingredients in our formulations, and our mushrooms are NO EXCEPTION to that! All of our mushrooms are organically grown, sourced from fruiting bodies, and tested for quality and purity!

Read more about our mushrooms here.

*This is an automated response, if you still need assistance, please use the options below to reach out and create a support ticket where a team member can get back to you via email.

Where are your mushroom sourced from?

All of our products are available from our online store right here, for delivery NATIONWIDE! Additionally, our range is also stocked on Takealot.com.

However, some customers prefer to physically purchase our products and we have made our ranges available at Wellness Warehouse for your convenience. 
* Please contact your nearest store to check if they have stock before going through! 

*This is an automated response, if you still need assistance, please use the options below to reach out and create a support ticket where a team member can get back to you via email.

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