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How to track and trace my order?Updated a year ago

How to track and trace my order?

Need help with tracking and tracing an order from our online store? Please see the steps below:

  1. Go to our track & trace page, here
  2. Enter your waybill number in the provided field once on the tracking page
  3. Click on “track” 

What is my "Waybill Number"? 

Your waybill number is the “PNJ” number found in the tracking email sent upon dispatch of your order. If you have not received this email in your inbox, please do have a look at the spam/junk boxes in case your tracking email has been routed there instead. 

Alternatively, you can also just click on the tracking link within the email you received and this too should direct you to your order tracking page which includes all the current tracking events.

Email Example of your Tracking Link and Number



If you are still experiencing issues with tracking your order, please contact support by opening a support ticket, here.

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