Orders

FAQs relating to online orders and order processing

How to place an order?
To place an order via our online store, please follow the instructions below: Add the items you want to purchase to your cart (by clicking the “A...
Thu, 12 Aug, 2021 at 12:53 PM
How to track and trace my order?
Need help with tracking and tracing an order from our online store? Please see the steps below: Go to our track & trace page,&nb...
Thu, 12 Aug, 2021 at 12:57 PM
How long does delivery take to get my order?
Order processing:  Orders are generally processed, packed and dispatched the same day if the order is placed, confirmed and paid for before 3pm (w...
Thu, 12 Aug, 2021 at 12:55 PM
Where is my order and why has it not arrived yet?
Please visit the track and trace page for more information on where your parcel is. Here you will find updates as to the whereabouts of your parcel...
Thu, 12 Aug, 2021 at 12:56 PM
I received the wrong order or items?
As much as we hate this, it does happen sometimes where an order can get mixed up or even items within an order. If you are unlucky enough to have this ...
Thu, 12 Aug, 2021 at 1:39 PM
Can i change or modify my order?
Unfortunately, you can not modify or change your orders once it has been placed. Our fulfilment warehouse and agent automate the order management process w...
Thu, 12 Aug, 2021 at 1:40 PM
How are the orders packaged?
We make use of a fully equipped automated fulfilment agent. As soon as your order is received, our fulfilment team will immediately start packing your order...
Thu, 12 Aug, 2021 at 1:41 PM
Why is my order still "unfulfilled"?
We have upgraded our warehousing and fulfillment systems to accommodate for the increased demand and to ensure we are able to provide swift and excellent se...
Thu, 12 Aug, 2021 at 1:41 PM