FAQs

We process and dispatch orders the same day if placed and paid before 2 PM (weekdays only).
Orders after 2 PM, or on weekends and public holidays, are handled on the next working day.

Delivery Times

• Johannesburg: 1–3 working days

• Cape Town & KZN: 2–3 working days

• Rest of South Africa: 3–7 working days

Delivery Costs

• Calculated at checkout based on your location and order size

• Free delivery on all orders over R500

• Typical cost range: R59–R129

When a product is sold out:

1. Go to the product page and enter your email in the “Notify me when available” box.

2. You’ll get an email as soon as it’s back in stock.

⚠️ Some products may restock only in the new year depending on supply.

You can shop the full PrimeSelf range directly from our online store, with nationwide delivery right to your door.

Our products are also available on Takealot.com and Faithful to Nature.

If you prefer to shop in person, you can find PrimeSelf products at Wellness Warehouse stores, as well as other independent stores across South Africa.
Use our Store Locator to find the nearest stockist to you.

💡 Stock may vary by location, so we recommend checking with your chosen store before visiting. 

1. Click Login (top right of your screen).

2. Select “New Customer – Create Account.”

3. Follow the prompts to set up your account.

Need help? Submit a Support Ticket.

If you’re having password trouble, please reset it via the login page (top right of your screen — the person icon).

If you’re still having issues:

1. Clear your browser cookies.

2. Try logging in again.

3. Still stuck? Submit a Support Ticket

You can reset your password on the Login page (top right of your screen — the person icon).

If you still have trouble:

1. Clear cookies to remove old sessions.

2. Retry the password reset.

3. Contact our support team if it persists. 

1. Add your chosen items to your cart.

2. Click the cart icon at the top right of your screen.

3. Review your order and select Checkout.

4. Enter your billing and shipping details.

5. Choose a payment method.

6. Confirm your order — you’ll receive a confirmation email with your order number.

7. Once shipped, you’ll get a tracking link via email.

Need help? Create a Support Ticket.

Unfortunately, we can’t modify orders once they’ve been placed — this ensures a fast, streamlined process.

However:

• If you catch it early and the payment hasn’t cleared yet, we may be able to amend it before it’s processed.

• If your order has shipped, please contact support for guidance.

💡 Forgot something? Simply place a new order — we’ll treat it as a separate shipment.

We’re so sorry for the mix-up! Please open a support ticket and include:

1. Your Full Name

2. Order Number

3. Details of the issue

We’ll sort it out right away.

Yes, you can! For larger or wholesale quantities, please contact our support team or fill out our Wholesale & Distribution ticket for more information.

We process and dispatch orders the same day if placed before 2 PM (weekdays).
Orders after 2 PM or on weekends/public holidays are handled the next working day.

Delivery times:

• Gauteng: 1–2 working days

• Main Cities (CPT & KZN): 2–3 working days

• Outlying Areas: 3–7 working days

• Calculated automatically at checkout based on location & order size

• Free shipping for orders over R500

• Typical range: R59–R129

• Door-to-Door Courier (Courier Guy, RAM & Drop24)

  • Free for orders over R500

  • Rates vary by area

• Bob Box Locker - Click & Collect

  • Free for orders over R500

  • R69 fee for orders under R500

Bob Box Lockers make collecting your parcel easy, secure, and convenient.

1. Select Bob Box Locker as your delivery option at checkout.

2. Choose a locker location that’s most convenient for you.

3. Once your parcel is delivered, you’ll receive an SMS with a 6-digit PIN (OTP).

4. Go to your selected locker, enter the PIN on the keypad, and retrieve your parcel.

💡 Locker availability depends on the location’s trading hours. You can view all locations and hours on the Bob Box website.

Need help? Contact Bob Box Support at (+27) 12 940 1063 or [email protected] (available 24/7).

Yes, as long as they have the unique collection PIN sent via SMS or email.

Yes! We ship to the UK, EU, USA, Botswana, Namibia, Mozambique, Nigeria, UAE, Zambia, and Zimbabwe.

Shipping costs are calculated at checkout and include duties/taxes.
If your region isn’t listed, contact us — we may be able to assist.

1. Visit the Track My Order page.

2. Enter your order number.

3. Click Track to view your parcel’s journey.

⏱️ Please allow 24–48 hours for tracking updates to appear.

If your order hasn’t arrived, check the Track My Order Page for courier updates.

If you still don’t see tracking events after 48 hours, please contact our support team.

We do not deliver to P.O. Boxes. However, we recommend checking for a Bob Box Locker near you, it’s a convenient Click & Collect option available nationwide.

You can find your nearest locker here: https://www.bobbox.co.za/locations

If you’re in a remote area, you can check whether we deliver to your area at checkout. 

We currently offer the following secure payment options:

1. Apple Pay | Google Pay | Capitec Pay | Card
   

2. Peach Payments — Online Credit Card Gateway & Instant EFT

3. Payflex — Credit Card Gateway with interest-free instalments

All payment methods are processed securely during checkout.

Simply select your preferred payment method during checkout and follow the on-screen steps to confirm payment.

Apple Pay | Google Pay | Capitec Pay | Card, Peach Payments, and Payflex are automated and instant. Once payment is completed, your order will be processed.

Unfortunately not.
We are unable to accept payment on delivery, as we work with third-party fulfilment agents and couriers who do not support this payment method.

This can happen if your card details are incorrect, there are insufficient funds, or your bank has flagged the transaction. Please double-check your details or try an alternative payment method.

Yes! You can use Payflex at checkout to split your payment into four interest-free instalments.

Payflex allows you to shop now and pay later, splitting your total into four interest-free payments over six weeks.
There are no fees or hidden charges.

How it works:

1. Select Payflex as your payment method at checkout.

2. Register and make your first payment.

3. Pay the remaining three instalments automatically every two weeks.

Requirements:

• South African debit or credit card

• South African ID

• 18 years or older

Learn more at payflex.co.za

Yes! We regularly run sales, specials, and exclusive discounts on our website.
To stay updated, sign up for our newsletter via the pop-up or the sign-up field in the website footer.

All first-time customers receive 10% off their first order over R500.
If you did not receive your code, check your spam or junk folder

If you’re still having no luck Submit a Support Ticket and we’ll help you out! 

We offer all first-time customers 10% off their first order when spending R500 or more.

To claim this discount:

1. Sign up via the newsletter pop-up, or

2. Enter your email in the sign-up field at the bottom of our website.

You’ll receive a welcome email with your unique discount code.
Copy and paste the code into the Discount/Voucher field at checkout.

💡 Didn’t get it? Check your spam folder or contact our support team.

During checkout, enter your discount code in the “Discount” field and click Apply.

⚠️ Only one discount code can be used per order.

Unfortunately, discounts and coupons cannot be stacked.
Only one type of discount or promotion can be applied per order.

If a sale discount is already applied at checkout, additional codes cannot be used simultaneously.
To use another discount, please place a separate order.

Stock is limited during major promotions, and large orders may take slightly longer to process.

Yes! We partner with selected retailers and resellers across South Africa.

If you’d like to apply, please submit a wholesale ticket with the following details:

• Full Name

• Company Name

• Message: “Please can I find out about the reseller/wholesale programme.”

Our team will contact you with further information.

Your Trust, Our Priority
At PrimeSelf, we understand that when it comes to your health and well-being, trust is everything.
That’s why our mission is to provide the highest quality supplements, backed by rigorous quality control and full transparency.

We’re committed to being a premium, results-driven wellness brand you can rely on for your daily performance and longevity journey.

Our Unwavering Commitment to Quality
Quality is non-negotiable. Every decision, from ingredient sourcing to manufacturing, is driven by our commitment to excellence.
We partner with industry-leading manufacturers and R&D facilities to ensure our supplements are produced under the strictest ISO and GMP standards.

Learn more about our quality promise →

Yes. All PrimeSelf products undergo rigorous in-house and third-party testing to ensure purity, potency, and safety.

We maintain the highest manufacturing standards, partnering only with ISO- and GMP-certified facilities.

As part of our ongoing transparency commitment, third-party testing results will soon be made available on our website, offering an additional layer of assurance.

For more information check out our Quality & Testing Page.

All PrimeSelf products are formulated and manufactured in South Africa under ISO-certified, cGMP-compliant (Current Good Manufacturing Practice), and quality-controlled facilities.

These certifications ensure high standards of quality, safety, and consistency in production. 

If you need details about a particular product or batch, feel free to reach out to PrimeSelf directly at create a support ticket or contact [email protected] . 

Yes, our supplements are natural and formulated for ongoing use and made according to strict ISO and GMP standards. However, we always recommend consulting your healthcare provider if you have specific health concerns.

Yes, most of our supplements are formulated to work synergistically for optimal results.
However, we recommend consulting your healthcare professional before combining products, particularly if you are on medication or have an existing health condition.

Many of our products are vegetarian-friendly.
For vegan options, check individual product pages or contact our support team for the most up-to-date information.

Non-vegan products include:

1. Hydrolysed Collagen Peptides

2. Keto Collagen

3. Grass-Fed Whey Protein

4. Essential Omega +

Yes, the majority of PrimeSelf supplements, including our capsules, are vegan-friendly and plant-based. 

Key details:

• Capsule material: We use plant-based capsules made from cellulose or similar vegan materials — never gelatin.

• Vegan-friendly formulas: Our products are formulated without animal-derived ingredients wherever possible.

• Certifications: Many of our products are labelled as vegan-friendly and are manufactured in ISO-certified, cGMP-compliant facilities.

💡 Please note: Products containing collagen, whey protein or essential omega are not suitable for vegans.

No, PrimeSelf does not conduct or support animal testing in any form.

We are committed to creating high-quality, science-backed supplements using only ethical and responsible practices. This includes:

• Using premium, plant-based, and natural ingredients

• Avoiding animal testing at all stages of product development and manufacturing

• Partnering with suppliers who share our values on animal welfare

At PrimeSelf, we are committed to quality, transparency, and inclusivity.

We are currently in the process of obtaining full Halaal certification across our product range. As part of this process, several of our products are already Halaal-certified.

Currently Halaal-certified products:

• Grass-Fed Whey Protein

• Keto Creamer

• Shroom (all variants)

• Creatine

• Essential Omega +

We are actively working with our certification partners to extend Halaal certification to additional products as the process progresses.

💡 If you would like to confirm the status of a specific product, please contact our support team.

There are several forms of magnesium, each offering unique benefits for different wellness goals. Here’s a quick overview of the Magnesium products available from PrimeSelf and what they’re designed to support:

• Magnesium Bisglycinate (Albion® TRAACS®) — A gentle, highly absorbable form ideal for relaxation, muscle recovery, and better sleep.

• Magnesium L-Threonate (Magtein®) — Specially formulated to cross the blood-brain barrier, supporting cognitive performance, focus, and mental clarity.

• Magnesium Complex — A comprehensive blend combining Bisglycinate, Malate, and L-Threonate for all-round support in energy, sleep, and recovery.

Each form is carefully selected for its bioavailability, purity, and clinical backing — helping you find the right magnesium for your individual needs.

Read more information here: Magnesium Supplements Guide

Our mushrooms are sourced and imported from our trusted, long-standing partners in China, renowned for their expertise in medicinal mushroom cultivation.

We use branded, patented, and premium extracts that are organically grown, sourced from fruiting bodies, and tested for purity and potency.

There are several reasons why PrimeSelf (and most world-leading mushroom brands) source from China:

1. Ideal growing conditions: Many medicinal mushrooms thrive only in very specific climates and environments, which are naturally found in China.

2. Heritage and expertise: China has thousands of years of experience in mushroom cultivation and medicinal use. It remains the world’s leading producer, responsible for around 85% of global mushroom production.

💡 All PrimeSelf mushrooms undergo strict quality testing to ensure consistency, safety, and efficacy.

We pride ourselves on clean formulations with no artificial additives, preservatives, or hidden fillers in any of our mushroom extracts.

Organic Lion’s Mane Specifications

• Standardised to 30% Beta-Glucan Content

• Source: Sporocarp (Fruiting Body)

• Dual Extract (Water & Ethanol)

• Tested for heavy metals and toxins

Organic Chaga Specifications

• Standardised to 30% Beta-Glucan Content

• Source: Sporocarp (Fruiting Body)

• Grown on Birch

• Dual Extract (Water & Ethanol)

• Tested for heavy metals and toxins

Organic Reishi Specifications

• Standardised to 30% Beta-Glucan Content

• Source: Sporocarp (Fruiting Body)

• Dual Extract (Water & Ethanol)

• Tested for heavy metals and toxins

Organic Cordyceps (Militaris) Specifications

• Standardised to 30% Beta-Glucan Content

• Source: Sporocarp (Fruiting Body)

• Dual Extract (Water & Ethanol)

• Tested for heavy metals and toxins

Shroom Elixir Specifications

• Standardised to 30% Beta-Glucan Content

• Source: Sporocarp (Fruiting Body)

• Dual Extract (Water & Ethanol)

• Tested for heavy metals and toxins

We recommend that all pregnant or breastfeeding individuals consult their healthcare provider before beginning any new supplement regimen.

We’re confident you’ll love our products — but if not, we offer a 100% Money-Back Guarantee.

If you’re dissatisfied with your first purchase, let us know within 30 days and we’ll arrange a refund.

Eligibility:

• Valid for first-time purchases of supplements or nutrition products.

• Products must be unopened, unused, and in their original packaging.

• Apparel, gear, food items, clearance, and special-order items are non-returnable.

If you purchased from another retailer, please follow their return policy.

For more information read our Shipping and Returns Policy.

Email [email protected] with:

• Order Number (e.g., #64831)

• Full Name

• Reason for return and whether you’d like a refund or exchange

Send returns to:
PrimeSelf – Returns/Exchanges
Unit 15 Linbro Business Park
7 Mastiff Rd, Klipfontein 12-Ir, Sandton 2090
📞 061 582 0219

Returned items must be unopened, unused and in their original packaging (if you still have it). We recommend using a tracked courier service for safety.

Please kindly note: Non-returnable items

Clearance, closeout, or special-order items are final sale and cannot be refunded or exchanged.

💡 Original shipping fees are non-refundable. We’ll cover the cost of shipping an exchange back to you.

Refund times depend on a few factors:

• 1–10 business days for your return to reach us

• 1–2 business days for us to process your refund once received

• 3–5 business days for your bank or credit card provider to reflect the refund

⚠️ PrimeSelf is not responsible for lost or stolen returns before they reach our warehouse.

For more information read our Refund Policy.

Please contact our support team within 7 days of delivery with your order number and photos of the item, and we’ll resolve it as quickly as possible.